Returns & refunds

Because our products are food items, sealed packs cannot be returned once opened. We will replace or refund your order if: - the pack arrives damaged or leaking - you received the wrong item or pack size - the product is past its best-before date on arrival How to raise a request: message us on WhatsApp within 48 hours of delivery with your order number and photos of the pack and the outer parcel. Resolution: once approved, we send a replacement or refund the amount to your original payment method within 5-7 working days. Cancellations: an order can be cancelled any time before it is dispatched. Please review and edit this policy in Admin so it matches how you handle returns.