Return, Refund & Cancellation Policy

At AMIZH, customer satisfaction matters to us. We want you to enjoy shopping for your favourite drink mixes through AMIZH.in. This policy explains how to request assistance with damaged, defective or incorrect products, order cancellations and eligible refunds.

1. Return Policy

As AMIZH sells food and beverage products, we review return requests for damaged, defective or incorrect products only, subject to verification and applicable consumer laws. Please check your order when it arrives and contact our customer support team if you identify an issue with a product. For food-safety and hygiene reasons, returns for other reasons are not ordinarily accepted, except where required by applicable law.

2. Damaged, Defective or Incorrect Products

If your AMIZH order arrives damaged, contains a defective product or includes an item different from what you ordered, please contact our customer support team promptly after delivery. To help us review your request, please provide:

• Your order number • A description of the issue • Clear photographs of the product and packaging, where possible

Our team will review the information and determine an appropriate resolution. This may include a refund or replacement, depending on the circumstances and applicable requirements.

3. Refund Eligibility

Refund requests may be considered if a damaged product is received, a defective product is received, an incorrect product is delivered, an order is cancelled before dispatch and is eligible for a refund, an undeliverable order is cancelled, or a refund is otherwise required under applicable law. All requests are subject to verification and applicable refund terms.

4. Order Cancellation Policy

Customers may request cancellation of an AMIZH order before it is dispatched. To request cancellation, contact our customer support team as soon as possible and provide your order number. Once an order has been dispatched, cancellation may no longer be possible under our standard cancellation process. Please contact our team if you need assistance with a dispatched order. If a cancellation is accepted and a refund is due, it will be processed according to the applicable refund procedure.

5. Refund Processing Time

Once a refund is approved, it will generally be processed within 5–7 business days. The time taken for the refunded amount to appear in your account may depend on your payment method, payment provider or bank. Where applicable, refunds will be issued to the original payment method. Our team will communicate relevant details when processing your refund.

6. Orders That Cannot Be Delivered

If an order cannot be delivered and is subsequently cancelled, AMIZH will review the circumstances and process any applicable refund in accordance with the relevant policy and applicable law. Refunds will generally be processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

7. How to Request a Return or Refund

To request assistance with a damaged, defective or incorrect product, cancellation or refund:

1. Visit AMIZH.in. 2. Use the customer support contact options available on our website. 3. Provide your order number and explain the issue. 4. Share photographs or other supporting information where relevant. 5. Allow our team to review your request and communicate the next steps.

Please retain your order confirmation and product packaging until your concern has been resolved.

8. Important Information

Please check your order details carefully before completing your purchase, including product selection, delivery address and phone number. This policy does not exclude or limit any consumer rights available to you under applicable Indian law.

9. Contact AMIZH

For questions about returns, refunds, damaged products, incorrect items or order cancellations, visit AMIZH.in and use the customer support options available on our website.

AMIZH — Real Taste. Real Ingredients.